E-Key App End User License Agreement

Last Updated: [2026] [April] [24] Effective Date: [2026] [April] [24] Company Name: [Zhuhai Taichuan Cloud Technology Co., Ltd.] Contact: [joy@cn.taichuan.com] Welcome to [E-Key] (the "App"). This End User License Agreement (the "Agreement") is a legally binding agreement between you ("User" or "You") and [Zhuhai Taichuan Cloud Technology Co., Ltd.] ("we," "us," or "our") governing your use of this App and related services (the "Services"). Please read this Agreement carefully. By registering, downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions herein. If you do not agree to any term, please do not use the App. This Agreement may be revised due to legal updates or service changes. We will update the "Last Updated" date at the top of this page. For material changes, we will provide prior notice (e.g., via in-App pop-ups or email). Your continued use of the Services constitutes acceptance of the revised agreement.

1. Eligibility and Account Registration 1.1 Eligibility You must meet the following conditions to use the App: Have reached the age of majority in your jurisdiction (typically 18 years old), or use under the supervision of a parent/guardian. Have the legal capacity to enter into a binding contract. Are not a person barred from receiving services under applicable laws. If you use the App on behalf of a business, property, or organization, you declare you have formal authorization from that entity. 1.2 Account Registration You must provide accurate, complete, and up-to-date registration information (including name, email address, etc.). You are solely responsible for all activities under your account (including door opening logs, visitor invitations, etc.). You must safeguard your login credentials (password, key, etc.) and not share them with any third party. Notify us immediately if you suspect unauthorized access. Each individual/entity may only register one active account, unless we give written permission otherwise. 1.3 Account Types Individual User: For managing access control for personal residences or family members. Corporate/Property Administrator: Has permissions to manage multiple users, access groups, and view audit logs. Administrators are responsible for the compliant use by their managed users.
2. Service Description The App provides the following core functionalities (may vary based on your subscription plan): Function Description Remote Door Unlock Trigger the opening of specified access control devices via the App (requires network connectivity and corresponding authorization). Visitor Management Create temporary passwords, QR codes, or invitation links, set access time windows, and record visitor entries/exits. Access Log Viewing View your own or managed access history (time, method, operator). Permission Management (Admin) Grant or revoke access permissions to other users, set schedules. Notification Push Receive push notifications for successful/failed door openings, visitor arrivals, abnormal alerts, etc. We reserve the right to modify, suspend, or terminate any functionality at any time, with prior notice to paid users (where applicable).
3. Acceptable Use Policy You agree to comply with all applicable local, national, and international laws in using the App, including but not limited to data protection laws (GDPR, CCPA, PDPL, etc.), anti- discrimination laws, privacy laws, and building safety regulations. You shall not: Use the App for any illegal purpose, including but not limited to: unauthorized entry into others' property, stalking, harassment, compromising security facilities. Reverse-engineer, decompile, crack, or attempt to derive the App's source code, algorithms, or encryption keys (except as permitted by applicable law). Interfere with or disrupt the App's servers or networks, e.g., launch DDoS attacks, upload viruses, malicious scripts. Bypass or disable any security features (e.g., tamper alarms, log auditing). Impersonate others or forge identity information for registration or door operations. Exceed authorized scope of usage (e.g., entering restricted areas outside permitted hours). Share or disclose temporary access passwords or QR codes to unintended visitors. Scrape or crawl the App's data or user information in bulk. Violations may result in: Temporary or permanent account suspension; Reporting to law enforcement; Civil or criminal liability. You are Responsible for Visitor Conduct Temporary passwords or QR codes you generate are for your invited visitors only. You should inform visitors to comply with the security rules of the premises. You may be held liable for damages caused by visitors using your access credentials.
4. Payments and Subscriptions (If Applicable) Paid Plans: Premium features like remote unlocking or video intercom are offered. Price Changes: We may adjust subscription prices with 30 days' prior notice. Continued use after the effective date constitutes acceptance of the new price.
5. Intellectual Property The App and Content: All software, code, interface designs, icons, text, charts, trademarks ("Assets") are the intellectual property and owned by [Zhuhai Taichuan Cloud Technology Co., Ltd.] or its licensors. All rights not expressly granted herein are reserved. License Grant: We grant you a limited, non-exclusive, non-transferable, revocable license to use the App, conditioned on your compliance with this Agreement. User Content: For content you upload or generate via the App (e.g., visitor photos, notes, unlock logs), you retain original ownership. However, you grant us a global, royalty-free license to use it for providing the Services (e.g., storage, backup, display to authorized administrators). We will not use your content for advertising. Feedback: If you provide suggestions, ideas, or feedback for service improvement, we may use them without restriction or compensation.
6. Third-Party Services and Links The App may contain links to third-party websites or services (e.g., payment processors, map services, social logins). We are not responsible for their privacy practices or content. Your use of third-party services is subject to their own terms and policies.
7. Disclaimer of Warranty To the maximum extent permitted by law, the App and all Services are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, timely, secure, or error- free. Network outages, hardware failures, Bluetooth interference etc., may occur. We do not warrant that the App can completely prevent unauthorized access. Access control systems only reduce risk and cannot guarantee absolute security. We are not liable for any loss resulting from your misuse, credential disclosure, or breach of this Agreement. We are not liable for service disruptions due to force majeure events, including natural disasters, war, terrorism, government acts, power or communication failures. Certain jurisdictions (e.g., the EU) do not allow the exclusion of implied warranties for core services, so the above limitations may not fully apply to you. However, our liability will always be limited to the fees you paid to us for the Services in the past 12 months (if any).
8. Limitation of Liability To the maximum extent permitted by law, whether based on contract, tort (including negligence), or other legal theory, we shall not be liable for: Indirect, incidental, special, consequential, or punitive damages; Loss of profits, revenue, data, or goodwill; Personal injury or property damage arising from inability to use the access control, unless directly caused by our gross negligence or willful misconduct. In any event, our total cumulative liability shall not exceed: (a) the fees you paid to us for using the App in the past 12 months; or (b) US$100 (whichever is greater). For EU consumers: The above liability limitations do not apply to death, personal injury, or property damage caused by our willful misconduct or gross negligence, nor do they deprive you of statutory consumer rights.
9. Indemnification You agree to indemnify, defend, and hold harmless [Company Name], its affiliates, officers, employees, and agents from any and all claims, lawsuits, losses, damages, fines, costs, or expenses (including reasonable attorney fees) arising from or relating to: Your breach of this Agreement (including any activity through your account); Personal injury or property damage to a third party caused by your use of the Services; Your infringement of any third-party rights (including privacy or intellectual property rights). We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You shall cooperate with us in defending such claims.
10. Termination 10.1 Termination by You You may terminate this Agreement at any time via the "Delete Account" function within the App or by contacting customer service. Upon deletion, your account information will be deleted per our Privacy Policy (typically within 30 days). No refunds will be issued for prepaid subscription fees. 10.2 Termination by Us We may suspend or terminate your account and this Agreement immediately without notice if: You materially breach this Agreement (e.g., illegal use, sharing credentials); You fail to pay subscription fees on time (if applicable); Required by law or law enforcement; We discontinue the Services. 10.3 Effect of Termination Upon termination, your access to the App ceases. The following sections survive termination: Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions intended to survive.
11. Governing Law and Dispute Resolution The interpretation, validity, and enforcement of this Agreement, and the relationship between you and us, shall be governed by the laws of [the country where the company is registered] (excluding its conflict of law principles), provided that mandatory consumer protection laws of your location shall still apply where permitted. Dispute Resolution Mechanisms User Location Applicable Law and Dispute Resolution Mechanism European Union (EU) You retain rights under local consumer protection laws. Disputes may be submitted to the courts of your habitual residence. We may also opt for resolution via the EU Online Dispute Resolution (ODR) platform. United States (US) For individual users, mandatory arbitration (see Section 11.1 below); for business users, submission to courts of competent jurisdiction in [the state where the company is registered]. Saudi Arabia Saudi laws apply; disputes submitted to the Commercial Court in Riyadh. United Arab Emirates (UAE) UAE federal laws apply; disputes submitted to courts in Dubai or Abu Dhabi. Other Countries Laws of [the country where the company is registered] apply; disputes resolved by courts of competent jurisdiction in that country. 11.1 Mandatory Arbitration for US Users (Optional Clause, Enable based on requirements) If you are within the United States, except for small claims court proceedings or intellectual property protection claims, any dispute shall be resolved by binding arbitration administered by [American Arbitration Association / JAMS] pursuant to its Consumer Arbitration Rules. The arbitration shall take place in [your place of residence or another convenient location]. Both you and we waive the right to a jury trial or to participate in a class action. 11.2 Class Action Waiver To the extent permitted by law, you agree to pursue disputes only on an individual basis, and not as a plaintiff or class member in any purported class, representative, or consolidated proceeding.
12. Miscellaneous Entire Agreement: This Agreement, together with the Privacy Policy and any order forms, constitutes the entire agreement between you and us, superseding all prior oral or written communications. Severability: If any term is deemed invalid or unenforceable, the remaining terms shall remain in full force. No Waiver: Our failure to enforce a right does not constitute a waiver of that right. Assignment: You may not assign any rights or obligations without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets. Notices: Notices to you will be sent via email, in-App messages, or push notifications. You must keep your contact information up-to-date. Language: The official language of this Agreement is English. Translated versions (e.g., Chinese, Arabic) are for reference only. In case of conflict, the English version shall prevail (unless local law requires the local language, e.g., Arabic in the UAE).
13. Contact Us For questions about this Agreement or to report violations, please contact: Email: globalmarket@taichuan.com Thank you for using [the App Name]. Please use the access control services responsibly to protect yourself and others. Appendix ‒ Quick Reference for Region-Specific Clauses Region Applicable Mandatory Consumer Language Law Arbitration Protections Requirements European Local No (Court 14-Day English + Union (EU) Consumer Litigation Cooling-Off Local Laws + Law of Available) Period for Language Company's Refunds (Advisable) Registered Country United States U.S. Federal Yes (Opt-in Varies by English (US) Arbitration possible) State Act (if arbitration enabled) Saudi Arabia Saudi Law No (Court PDPL Rights Arabic Litigation) version required United Arab UAE Law No Consumer Arabic Emirates Protection (preferred) (UAE) Laws Disclaimer: This End User License Agreement is a general template and does not constitute legal advice. Please consult legal counsel familiar with target markets (especially the EU, US, Saudi Arabia, UAE) prior to formal deployment, particularly regarding liability limitations and arbitration clauses, to ensure compliance with local mandatory regulations (e.g., the EU may not fully permit exclusion of consumer litigation rights).